Welcome to the website of ORALNEXUS LLC (hereinafter referred to as “we”)! We are committed to providing you with high-quality mouthwash cups and excellent customer service. You may encounter some common issues when using our products and services. These terms are designed to help you understand how to handle these issues and to provide the support you need.
- Product Quality and Satisfaction
Quality Guarantee: Our mouthwash cups are made of high-quality materials and undergo rigorous inspection. If you receive a product with obvious defects or damage, please contact us within 7 days of receiving the goods.
Refund and Replacement: If you are not satisfied with your purchase, you can apply for a refund or replacement according to our refund policy. For specific refund and replacement procedures, please refer to our Refund Terms page.
- Order Processing
Order Confirmation: After placing an order, you will receive a confirmation email. If you do not receive confirmation after payment, please check your spam folder or contact us to confirm the order status.
Order Modification and Cancellation: If you need to modify or cancel your order, please contact us as soon as possible before the order is processed. Orders that have been processed generally cannot be changed or cancelled.
- Customer Service
Contact Customer Service: If you have any further questions, such as order status, product information, or payment issues, please contact our customer service team through the following methods:
Phone: +1 (339) 300-6886
Email: [email protected]
- Terms of Service Modification
We reserve the right to update or modify these terms of service at any time. All changes will be posted on the website and will take effect immediately. We recommend that you check back regularly for the latest information.
Thank you for choosing ORALNEXUS LLC. We look forward to providing you with excellent service and support!