Welcome to ORALNEXUS LLC’s (hereinafter referred to as “we”) Refund Policy page! We value your satisfaction and have therefore established the following refund policy to ensure your peace of mind when purchasing our mouthwash cups. Please read the following terms carefully to understand the conditions and procedures for returns and exchanges.
Refund Policy Overview
We are committed to providing high-quality products. If you are not satisfied with your purchased mouthwash cup or if the product has any defects, you can return or exchange it according to this policy.
Return and Exchange Conditions
Return Conditions:
You must submit a return request within 7 days of receiving the product.
The product must be in unused condition, in its original packaging, and with all accompanying materials (such as instructions, labels, etc.).
If the product has a manufacturing defect or error (such as the wrong style or color), please contact us immediately upon receiving the product.
Exchange Conditions:
Exchange requests must be submitted within 7 days of receiving the product.
The product should be in unused condition, in its original packaging, and with all accompanying materials.
Refund and Exchange Process
Return or Exchange Request:
Please contact us via email ([email protected]) explaining the reason for your return or exchange and providing your order number and relevant product information.
We will confirm with you within 1-3 business days of receiving your request and provide specific instructions for the return or exchange.
Return Address: Please send the returned product to the following address: 105 ROCK ST FL 2 EASTON PA 18042
Return Shipping Costs: If the return is due to product defects or errors, the shipping costs will be borne by us. We will provide prepaid return labels.
If the return is due to personal reasons (such as dislike, incorrect size, etc.), the shipping costs will be borne by the customer.
Refund Processing Time
Once we receive the returned product and confirm that it meets the refund conditions, we will process the refund within 3-5 business days.
The refund will be processed using your original payment method. Please note that refund processing time may vary depending on your financial institution.
Thank you for choosing ORALNEXUS LLC! We look forward to providing you with excellent products and services, and hope you enjoy your shopping experience!